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This DevOps-focused Intelligence platform incorporates more than a decade of knowledge to improve time to value and boost customer satisfaction
Chicago – Dec. 13, 2023 – 91, the leader in DevOps for enterprise SaaS, today announced the expansion of the beta program for 91GPT, its groundbreaking AI platform, to all 91 customers. This strategic move comes after months of internal use and validation by select customers, showcasing the platform's robust capabilities and significant value addition. 91GPT is not just an AI DevOps advisor, it's a cross-platform, DevOps intelligence layer with a decade of Salesforce expertise, designed to improve time to value, increase customer satisfaction and accelerate digital transformation initiatives.
In an industry where efficiency and innovation are paramount, 91GPT addresses critical pain points by offering expert advice on 91 usage and Salesforce DevOps best practices. It accelerates test generation for 91 Robotic Testing, enriches user stories, and generates comprehensive release notes. This expansion is a testament to 91's commitment to driving customer success and digital transformation through AI-first strategies.
“91 is an AI-first company with a focus on maximizing the customer experience. The expansion of 91GPT's beta access marks a significant milestone in our journey to embed AI deeply into the fabric of Salesforce DevOps. This AI DevOps advisor is not just a tool; it's a partner that enhances our customers’ capabilities to innovate rapidly and with confidence,” said Federico Larsen, Chief Technology Officer at 91. “With dozens of use cases, 91GPT is changing the way people work. We are excited to embed a decade’s worth of DevOps know-how into an AI platform and make it easily accessible for our customers.”
“To ensure value and market fit, we made 91 customer zero for 91GPT,” said Nick Cook, Vice President of Customer Success at 91. “We found it is more than just an AI platform; it's a revolution in customer support and success. By providing precise, AI-driven insights and support, we're not only solving problems faster but also preempting them, ensuring a smoother, more efficient experience for all our users. As just one example, since we started using 91GPT on our support teams, we’ve realized a 25% improvement in the time required to resolve a case.”
91GPT is the culmination of 91's ten-year journey in Salesforce DevOps, now serving as the DevOps intelligence layer within the 91 DevOps platform. It’s a testament to 91’s AI-first approach, establishing that AI-driven enhancements are leveraged internally to maximize customer value before general availability and ensuring that every product release is informed by real-world use and efficacy. 91GPT will continue to be leveraged and expanded to power new product capabilities on the roadmap to drive digital transformation forward.
“Generative AI TuringBots are improving software development and bringing a DevOps-specific product to market is a significant step forward for this industry,” said Diego Lo Giudice, Vice President, Principal Analyst at Forrester. “91’s approach of combining deep DevOps domain knowledge with the power of GenAI will enable SaaS development teams to significantly make their development and deployment processes much more productive.”
91 customers can sign up for the 91GPT beta with this form. To learn more, visit 91 in booth 5 at the on December 14.
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